Customer Communication Management (CCM) Market Is Expected To US$ 3.9 Bn By 2025 | Credence Research

According to a new market research report published by Credence Research “Customer Communication Management (CCM) Market – Growth, Future Prospects, Competitive Analysis and Forecast 2017 – 2025”, the global customer communication management (CCM) market is expected to grow at a CAGR of 13.4% from 2017 to 2025.

Market Insights

The global customer communication management (CCM) market is primarily driven by the increasing need for automation in various customer engagement activities. With growing complexities in business offerings coupled with rising need to achieve enhanced customer satisfaction, numerous organizations from various industries need to ensure timely delivery of content. Furthermore, innovation in natural language processing has led to the rise of new applications of CCM software across the world. Other factors such as prompt response and minimal requirement of human intervention have further fuelled the adoption of CCM software in recent years. Moreover, with the use of managed CCM services, organizations have been able to effectively strategize with CCM service providers to ensure optimum functionality and responsiveness.

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Competitive Insights:

The global customer communication management (CCM) market is fairly consolidated with a few players attributing to more than one-third of the global market in terms of revenue.

Key Trends:

  • Increasing focus on automated on-demand content delivery with the use of natural language processing
  • Increasing demand for comprehensive CCM solutions encompassing complete customer journey mapping and analytics

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List of Companies Covered:

  • GMC Software AG
  • OpenText Corp.
  • SmartComms SC, Limited
  • XMPie (Xerox Corporation)
  • HP Exstream (Hewlett-Packard Development Company, L.P.)
  • EMC Corporation
  • Pitney Bowes, Inc.
  • Oracle Corporation
  • Ecrion, Inc.
  • Adobe Systems Incorporated
  • Zoho Corporation
  • Striata
  • ISIS Papyrus Europe AG
  • Fidelity National Information Services, Inc. (FIS)
  • Cincom Systems, Inc.
  • Kofax, Inc.
  • Newgen Software, Inc.
  • Doxee S.p.A.
  • Intense Technologies Limited

Market Segmentation:

By Solution Type

  • CCM Software Suite
  • Managed CCM Services

By Deployment Type

  • On-premise
  • Cloud-based

By End-use Industry Type

  • IT and Telecom
  • BFSI
  • E-commerce and Retail
  • Hospitality and Travel
  • Government and Utilities
  • Others (Healthcare, Education, Media, and Entertainment)

By Geography Segment Type

  • North America (the U.S., Rest of North America)
  • Europe (U.K., Germany, France, Rest of Europe)
  • Asia Pacific (China, Japan, India, Rest of Asia Pacific)
  • Rest of the World (the Middle East & Africa, Latin America)

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